GG Web Store -- Wholesale Floral&Craft

Contact us if you have a Resale Certificate or Tax Exempt Certificate. A copy of these documents must be faxed to us before every order placed. Taxes will be modified after your order is placed. Taxes can not be modified after the order has shipped.

All sale items are final sale. No returns or exchanges are expected on these items.

Orders are processed and shipped within 3 business days.

Orders placed after 3 P.M. EST will process on the following business day.

Orders are processed and shipped Monday Thru Friday.

Processing time does not include package transit times.

In-Store-Pick-Up items will be ready the next business day if placed before 3 P.M. EST. To pick up your order, bring a copy of the GandGwebstore.com receipt and the credit card the order was placed with. You can print a copy of your receipt through our web site. You must specify a date and time that you will pick up your order.

In-Store-Pick-Up items will be held for 5 days only. If you order is not picked in that time your order will be canceled.

You may cancel your order at any time before your order has shipped for a full refund. All cancellation requests must be made by contacting customer service. We do not accept cancellation requests via email. You cannot cancel your order if we have delivered your package to our shipping agent. If your order has been shipped and you would like to cancel, you will have to wait untill it is delivered. You will then have to submit a Return Authorization. Your order will then be subject to our Return Policy. Your original shipping cost are non refundable.

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SHIPPING POLICY

UPS Ground shipping charges are calculated and added at the time your order is confirmed. A shipping quote will appear during the checkout process.

Purchase amount under $ 500.00, shipping (UPS) & our handling charge is 20% of your total order. Over or equal to $500.00 purchase, shipping (UPS) & our handling is 15% of the total purchase. All charges and tracking numbers will be emailed to you shortly after your order has been processed. (The amount of purchase does not include any Tax, Shipping and Handling charge.)

For the exact charges of all 6 different expedited UPS deliveries, we will process it and calculate the exact amount of Shipping & Handling charge after you fill out the online order form, then we will send you an email and call you about the S&H quote. Normally, we will reply you in 8 hours (orders placed after 3 pm EST will be replied the next day before noon.)

We ship only to the following locations: the contiguous 48 states, currently not including Alaska and Hawaii.

We do not ship to P.O. Box addresses, APO, or FPO addresses. International Orders……

All of our packages are sent with UPS. We do not ship any orders using customer account numbers.

Shipping & handling charges are non-refundable.

Shipping times do not include the time it takes process your order.

If a package is undeliverable, it will be sent back to us. We will then issue a credit for only the products.

If you require your order delivered by a certain date, you must include that information in your order or contact us immediately before placing your order. Orders without a requested delivery date will be processed normally.

We reserve the right to refuse shipping any item.

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DELIVERY TIMES

Delivery times do not include the time to process your order.

UPS Ground deliveries (to commercial addresses) occur from Monday to Friday, except during holidays. Ground times are not guaranteed.

UPS Home Delivery (to residential addresses) occur from Tuesday to Saturday except during holidays. Ground times are not guaranteed.

UPS Delivery Service	UPS Time of Delivery	UPS Service Area
UPS Next Day Air® Early A.M.®	Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states Delivery by 8:30 or 9:00 a.m. to most other U.S. cities, including Anchorage, Alaska Delivery by 10:00 a.m. to additional locations	Destinations: The 48 contiguous states and limited addresses in Alaska, including Anchorage Origins: The 48 contiguous states plus Anchorage, Alaska, and Oahu, Hawaii
UPS Next Day Air®	Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination	Destinations and Origins: All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
UPS Next Day Air Saver®	Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively Residential Destinations: Next business day delivery by end of day	Destinations: Available to the 48 contiguous states Not available to destinations where UPS Next Day Air delivery is committed by end of day Origins: Available from the 48 contiguous states and limited addresses in Alaska and Hawaii
UPS 2nd Day Air A.M.®	Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations	Destinations: Available to the 48 contiguous states to destinations where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon Not available to destinations where UPS Next Day Air delivery is committed by end of day Not available to residential destinations Origins: Available from the 48 contiguous states
UPS 2nd Day Air®	Delivery by the end of the second business day Some locations in Alaska and Hawaii require additional transit time	Destinations and Origins: All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
UPS 3 Day SelectSM	Delivery by the end of the third business day	An ideal mix of economy and guaranteed delivery. Perfect for less time-sensitive shipments. Three free delivery attempts.
UPS Ground	Day-definite delivery typically in one to five days	Destinations and Origins: All 50 states and Puerto Rico

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RETURN POLICY

A Return Merchandise Authorization Number (RMA #) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you. Please return the items to the following address:

ATTN: G and G webstore RMA#:___________
G&G Distributors
P.O. Box 864
275 Midland Avenue
Saddle Brook, NJ 07663-5701

All Return Authorizations requests must be made within 7 days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.

Sale items are final sale and cannot be returned.

A restocking fee of 20% applies to ALL returned items. (shipping & handling fees are also non-refundable.)

Items must be returned in unused, undamaged, sellable condition, determined by GandGwebstore.com to receive credit. Items not meeting these criteria will not be credited and will not be sent back to the customer.

A copy of the Return Authorization must be included with your return. Failure to include this will delay processing of your return.

All packages returned must have the Return Authorization Number (RMA #) clearly written on ALL visible sides of the package. If it is not visible your package will be refused.

Please save the tracking numbers for packages you are shipping back to us. We are not responsible if your package is lost in transit.

You may use any shipping agent you like to ship your return back to us. We recommend FedEx or UPS as they provide real-time tracking of all shipped packages.

You will be notified via email once your return is received and processed. Please allow 3-5 business days after this email to see the credit applied to your account.

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BROKEN / INCORRECT / EXCHANGE ITEM POLICY

If an item is received broken or incorrect, you must submit a claim within 3 days of receiving your shipment.

Claims are processed in 1-2 business days.

All replacements for broken and incorrect items are shipped via UPS Ground only to all states except Alaska and Hawaii.

We do not send replacements for broken items or incorrect items using any expedited service.

You may request a credit for the cost of the broken or incorrectly shipped item in place of a replacement.

Replacements are sent without billing the customer any additional charges.

If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item, we will then ship the correct item.

You may exchange items in your order that are returnable. You must contact us within 7 days to arrange for an exchange. The 20% restocking fee is charged for all exchanges. The customer is responsible for shipping the items back.

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